Step Finance
  • Step Finance Overview
  • DeFi and Solana Overview
    • Step 1: Get a Solana Wallet
    • Step 2: Connect + Fund Wallet With SOL
  • Using Step Finance
    • Dashboard
    • Swaps
    • Tools
    • Where to Buy and Sell STEP token
    • Staking STEP
    • Troubleshooting
    • FAQ
  • The STEP Token
    • STEP Tokenomics v3.1
    • STEP Distribution
    • STEP Emission Schedule
    • STEP Circulating Supply
    • STEP Reward Options
  • Integrations
    • Listing your coin on Step
  • Partnerships
    • Media Kit & Branding
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  1. Using Step Finance

Troubleshooting

Known error messages and potential fixes

PreviousStaking STEPNextFAQ

Last updated 3 years ago

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I am getting a 'failed transaction' error when trying to Swap or Add/Remove Liquidity

This could be many things but you can try the following fixes which might help resolve it:

  • Ensure you have enough SOL in your wallet to execute the transaction

  • Disable Adblock on Step.finance

  • Use Chrome or Brave browsers. This is what Step is tested on, other browsers may or may not work correctly.

  • Do a hard refresh on your step.finance page (see how to )

  • Clear your browser cache for Step

It may also be the case there is an issue with the node Step is connecting to. Currently there is alot of traffic going to Solana nodes and due to this congestion of traffic it can result in failed transactions. The best solution here is to hard refresh and try again. The step team is actively seeking to setup our own node to alleviate this.

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